Sender Addresses
Create and manage the "from" addresses your recipients see when they receive your emails.
A sender address is the email address that appears in the "From" field when someone receives your email. For example, "Taifa Mail Support" <support@govconnect.ke>.
Requirements
- You must have a verified domain before you can create a sender address on that domain. Adding a sender on an unverified domain is rejected.
- The sender address must be on one of your verified domains. For example, you can only create
hello@yourdomain.comifyourdomain.comis verified on your account. - Each sender address must be unique. The same address cannot be added twice.
Create a sender address
- Go to Domains in the sidebar.
- Select the Senders tab.
- Click Add Sender.
- Fill in the details:
- Email address -- the local part (e.g.
hello) and select your verified domain. - Display name -- the name recipients see (e.g. "Taifa Mail Support").
- Email address -- the local part (e.g.
- Click Save.
Your new sender address is ready to use in campaigns and transactional emails immediately.
Display name
The display name appears alongside the email address in your recipient's inbox:
Choose a display name that your recipients will recognise and trust. Common patterns:
- Company name:
GovConnect Kenya - Department:
Taifa Mail Support - Person at company:
Steve from Taifa Mail
Limits per plan
The number of sender addresses you can create depends on your plan:
| Plan | Sender addresses |
|---|---|
| Free | 1 |
| Starter | 3 |
| Pro | 10 |
| Business | Unlimited |
Use different sender addresses for different purposes. For example, use hello@ for marketing campaigns and receipts@ for transactional emails. This helps recipients identify your emails and improves engagement.
Removing a sender address
Removing a sender address from the Senders tab deactivates it. It no longer appears in your sender list and can no longer be used to send. The address is freed up and a new sender can be created for it later.